Liveherenow CD's Issues.. check here.

Yannick · #1 03-02-2008, 12:36 PM

Anyone with an outstanding issue please mail help@liveherenow.co.uk.

will get this sorted.

TheBang · #2 03-02-2008, 02:49 PM

Thanks, Yan. I'm glad to hear that it sounds like they will be rectifying the issues.

potatobroth · #3 03-04-2008, 06:58 AM

Thanks Yan. Does this mean we should email them again (as in the first bunch didn't get there?) or are the ones we sent out last week ok?

TheBang · #4 03-04-2008, 08:57 AM

I got a response today

to the e-mail I sent to help@

They should be shipping a new KÃ¶ln for me along with my London discs.

potatobroth · #5 03-04-2008, 09:47 AM

I got my response today. They were very apologetic and are taking care of the mistakes.

LiveHereNow · #6 03-04-2008, 10:00 AM

Hi Guys
As most of you are aware there was a couple of issues with some discs on the European leg:-
CD2 of the Koln show with CD1 content, and CD2 of the Brussels show being blank. This is very annoying for those concerned, and we apologize for the inconvenience.
We would like to let you know that very few people have been affected, and we think that everyone who has been affected and has got in touch has been replied to. If we have missed anyone please let us know, it might take a couple of days for us to reply :-0 but if you have a problem we will fix it.

Thanks

Live Here Now

dubman · #7 03-05-2008, 12:11 PM

ok i know it's all "unwarranted self-important customer" but...

i've got some extra work/cash coming in on march and april (and may, obv.

) and was planning to get as many of these as i could, but i was definitely reconsidering it not just due to problems/errors, but because there seemed to be a desperate lack of correspondence when these issues happened.

but this is way cool of you guys. i'm def. going through with it.

leutin · #8 03-17-2008, 03:58 AM

I'm exceptionally pissed off with the Live Here Now lot.

I was told by them in an order dispatch email that the Roundhouse CD had been shipped on 12th March and still nothing. I only live about 30 miles from their Harrow Road office, so a rickshaw would have made it here by now.

I've sent two emails asking them to look into why I've not received anything and still no reply.

Dunno what else I can do

Georg. · #9 03-17-2008, 04:56 AM

Quote:

Originally Posted by leutin

I'm exceptionally pissed off with the Live Here Now lot.

I was told by them in an order dispatch email that the Roundhouse CD had been shipped on 12th March and still nothing. I only live about 30 miles from their Harrow Road office, so a rickshaw would have made it here by now.

I've sent two emails asking them to look into why I've not received anything and still no reply.

Dunno what else I can do

Just WAIT, that's all you can do!
I orderded from Liveherenow 3 times.
All my orders were actually sent 1-2 weeks after their dispatch email and all parcels were sent from Belgium and not from London/UK.

djahughes · #10 03-17-2008, 05:07 AM

Quote:

Originally Posted by leutin

I'm exceptionally pissed off with the Live Here Now lot.

I was told by them in an order dispatch email that the Roundhouse CD had been shipped on 12th March and still nothing. I only live about 30 miles from their Harrow Road office, so a rickshaw would have made it here by now.

I've sent two emails asking them to look into why I've not received anything and still no reply.

Dunno what else I can do

Same here! It's the complete lack of response to emails that makes it even more annoying. Live Here Now are a terrible company from a service point oif view. I really hope the band are aware how poor they are and how poor the service they are delivering to their fans is.