Liveherenow CD's Issues.. check here.

[TheBang]

Originally Posted by pafufta816

you would have to claim it as a fraudulent transaction for them to care, if it's a problem with the company then your bank will probably tell you to attempt to resolve it with the company you made the purchase with.

Yes, when disputing charges, you should always try to work it out with the merchant first. If, however, you are unable to resolve the problem, you can then dispute it with your credit card company for a number of reasons, one of which is non-delivery of merchandise. (You can also dispute for merchandise significantly not as described, and other stuff).

You don't need to report it as fraudulent. Just tell your credit card company that you received no merchandise, tried to contact the company, and received no response. They will open a dispute and initiate a chargeback. The merchant will have a set amount of time to respond to the chargeback. If they cannot prove that they have delivered the merchandise or if they don't respond, you will get your money back.

[Mr.Grumpy]

my story:

ordered: March 16
appeared on credit card: March 31
as of today (May 16): not delivered (60 days)
number of emails sent with no reply: 3 (and counting)

total bollocks.

it's difficult because how else am i going to get these CDs?

fingers crossed that i'll get them before the end of the month. if not, i'm going to my credit card company.

this is my second order with LHN. the first one arrived (eventually) but most of the disk cases were damaged. total crap service, total crap packaging and total crap customer service.

i'd rather just download them and give the band the £100 if i ever meet them.

[BrotherLovesDub]

i'm wanting to order all of the new round of discs but i'm going to wait until these issues are sorted out.

[negative1]

has anyone actually downloaded any tracks?

i didn't think it applied to these..

i'm going to try to cancel my order pretty soon also..

looks like liveherenow is going to start losing quite a lot of business..

i'm not going to recommend them to anyone,
unless they start fixing things up..

later
-1

[TheBang]

Originally Posted by negative1

has anyone actually downloaded any tracks?

i didn't think it applied to these..

I think he means downloading of the illegitimate sort. There's no official download option.

[potatobroth]

lessons in customer service. and for such a great product.

[negative1]

yannick,

can you or anyone else get in contact with
these people to find out what the delay is?
i don't mind it if there's a reason..

but not making any attempt at all..

isn't that why they answered to this thread in the first place?

later
-1

[hch242]

[COLOR=black]Thanks for the comments and suggestions to everyone. [/COLOR]
[COLOR=black]I did write to the [COLOR=#0000ff]help@liveherenow[/COLOR] address and you can guess it.... No reply so far and not holding much hope in one. As much as I hate to do it and with great disappointment in probably never seeing these disks I have turned it over to the Credit Card company. 5 attempts in reaching them and no reply is absolutely unacceptable. [/COLOR]

[Yannick]

hey sorry for the lack of mmm me checking the forum... just moved and was quite busy... i'll shoot them a mail and try to get you all an update.

edit.. the management is on it. update coming

[negative1]

Originally Posted by Yannick

hey sorry for the lack of mmm me checking the forum... just moved and was quite busy... i'll shoot them a mail and try to get you all an update.

edit.. the management is on it. update coming

excellent, yannick,

thanks for the help..

i know we are trying to support the band,
buy buying these's cds..

some of us are buying ALL of them....but it is very
frustrating after months of waiting, with no replies,
and no notices...

if we got a notice that we can cancel, at least that would help.

i trust you, and underworld, and the management to help
straighten this out, so we can get all the fans back into
obtaining these releases...(or at least give us alternatives/
downloads/etc.)

thanks again..

later
-1