Liveherenow CD's Issues.. check here. - Page 6

psychophysio · #51 05-20-2008, 11:17 PM

Thanks you Yannick. I agree with -1's sentiments - I want to buy them all and am trying, but it is hard when the cash goes and you hear nothing for ages. Fingers crossed for a happy ending....

LiveHereNow · #52 05-21-2008, 04:50 AM

Hi All

First off apologies to all of you who are experiencing problems with us, no excuses, we are aware of the problems with our customer service and are in the process of moving our whole back end to Sandbag. This will ensure an excellent level of service in the future , but for those of you with outstanding issues in the present please can you email me directly at :-

david.rowntree@mutehq.co.uk

Please state the issue and your order number, I will deal with all issues personally.

Thanks

David

negative1 · #53 05-21-2008, 05:30 AM

thank you david,

will be contacting you shortly.

later
-1

Mr.Grumpy · #54 05-23-2008, 08:40 AM

update:

contacted david directly at the email posted above and he responded right away. hopefully we're on the way to resolving my (and everyone else's) outstanding order.

psychophysio · #55 05-26-2008, 10:08 PM

Happy Happy joy Joy!!!!

My CDs arrived today - contacted David on 22nd and Cds in new Zealand on 27th. Very happy with the resolution.

TheBang · #56 05-27-2008, 02:34 AM

Wow. If they could always fill orders that quickly then they have (had?) some serious problems over there.

negative1 · #57 05-28-2008, 04:40 PM

thanks to david,

after 1 week (actually 6 days),

i have all the discs...and am checking them now..

later
-1

Mr.Grumpy · #58 05-30-2008, 07:32 PM

further update:

contacted david, reply within hours, package on my door within days (to canada).

hopefully the excellent communication and service will continue at LHN.

thanks david and thanks to various people here for their efforts to help others out.

testudo · #59 09-22-2008, 06:12 AM

Is this still broken? I made an order at the start of the month...

They should release all of these for free, what a bad idea!

BeautifulBurnout · #60 09-22-2008, 07:24 AM

Quote:

Originally Posted by testudo

Is this still broken? I made an order at the start of the month...

... and it's the 22nd today. "Allow 28 days for delivery" is the normal mail-order standard in the UK. I don't know if it's the same where you are but if, by the 28th, you have still had no news, you should email them.

Quote:

They should release all of these for free, what a bad idea!

Yeah you're right! They should release these for free. In fact they should release all their albums and cds and dvds for free too. Why should they be allowed to release albums of their concerts which are available at the exit on the night of the concert, then sell them on the internet and then make people have to wait for them and expect them to pay for them too? I think it's disgusting and if I were you I would write to my MP/Senator/Congressman about it.