Barking Pre-Order (Problems)

[sockman]

Originally Posted by ultradave

"With regards to previous purchases
If you have received a confirmation email from Paypal then we HAVE received your payment and your order IS being processed."

I believe the key words here are HAVE and IS.
If you received a confirmation from PayPal then your order went through...

I hope so. I read the first paragraph and thought I'm was all good, then the second one left me scratching my head. I'm just being extra paranoid with the prospect of not getting the second cd.

[ultradave]

Originally Posted by sockman

I'm just being extra paranoid ...

that's what that whole 2nd paragraph was for.
for those of you that are paranoid...

i'm sorry, no offense to my fellow dirts... but quit your whining. if you're that worried about it, go CANCEL your order and when you get confirmation of your refund, then go back to the shop and RE-ORDER it.

[testudo]

Originally Posted by ultradave

that's what that whole 2nd paragraph was for.
for those of you that are paranoid...

i'm sorry, no offense to my fellow dirts... but quit your whining. if you're that worried about it, go CANCEL your order and when you get confirmation of your refund, then go back to the shop and RE-ORDER it.

I'm not whining, just unhappy with very poor service for/from/by/through my most favorite musical entity that has ever existed.

[ultradave]

Originally Posted by testudo

I'm not whining, just unhappy with very poor service for/from/by/through my most favorite musical entity that has ever existed.

dude, relax. you have posted the most (and not only on this thread, on others that aren't even related) of anyone else regarding your unhappiness and i'm sorry, but no one cares anymore. the store is fixed.

the band have nothing to do with the problems the store had as it's being hosted by a 3rd party company. if you're unsatisfied - send a message to digital animal and quit spamming the forum.

[testudo]

Originally Posted by ultradave

dude, relax. you have posted the most (and not only on this thread, on others that aren't even related) of anyone else regarding your unhappiness and i'm sorry, but no one cares anymore. the store is fixed.

the band have nothing to do with the problems the store had as it's being hosted by a 3rd party company. if you're unsatisfied - send a message to digital animal and quit spamming the forum.

dude, relax. I really care about underworld, i don't think they should have a service that is broken (and fixed and communicated that is was broken a week later). For the record I have sent 2 email to digital animal and still have not been answered (non-boilerplate/mass email)

let me re-state that I have nothing against the band or management, just its choice for buying/purchasing services. thats all. relax.

[BrotherLovesDub]

I think the band are completely responsible for the DigitalAnimal fiasco. They chose to hire DA to handle their shop and it's been a complete disaster. I agree with testudo that it's irresponsible for DA to send a form letter to everyone when there are very specific problems for each order. For example, I wasn't charged shipping, emailed to let them know and still haven't received an email back about whether they're going to wave the shipping fee or send me an invoice. Also, at Underworldlive.com, we were told to email support@digitalanimal.com but in the form letter, we were told to email info@digitalanimal.com. Which email address will get a response?

Either way, Underworld are responsible for the operation of their webstore.

[potatobroth]

Originally Posted by ultradave

i'm sorry, no offense to my fellow dirts... but quit your whining. if you're that worried about it, go CANCEL your order and when you get confirmation of your refund, then go back to the shop and RE-ORDER it.

Ha! Its been my experience that more stuff gets botched with regards to canceling orders than making them.

Why on earth would a payment process require me to go back to the site I purchased from? It doesn't make sense and goes against everything a well designed site would strive for. Its the opposite of usable. Its unusable. (I'm a user-interface designer so I nitpick these things :P)

So now I'm thinking they have my order (they certainly have my money) but without the UW confirmation email, I'll always have that hanging, nagging doubt.

[ultradave]

Originally Posted by BrotherLovesDub

...we were told to email support@digitalanimal.com but in the form letter, we were told to email info@digitalanimal.com

you send it to both. some of you here disappoint me.

quit blaming the band. you guys are a bunch of babies.

[ultradave]

Originally Posted by potatobroth

(I'm a user-interface designer so I nitpick these things :P)...without the UW confirmation email, I'll always have that hanging, nagging doubt.

I hear you, but as an ex programmer - all I have to say is that those confirmation e-mails are all automatic. Your information is grabbed from your PayPal transaction and then generated and sent. All your info is stored in a database. UW's PayPal account has a record of each transaction. The e-mail from the bloody store is just a duplicate pulling underworld's logo. The only thing I would be worried about is if I never received a confirmation from PayPal.

[testudo]

Originally Posted by ultradave

you send it to both. some of you here disappoint me.

quit blaming the band. you guys are a bunch of babies.

You obviously have some sort of vested interest or you wouldn't be so vocal.

I think Underworld are best quality, and deserve the best quality (that includes getting the quality music to the people that love the quality music)...

Don't you think Underworld deserves the best quality?