Barking Pre-Order (Problems)

[Spooky Shoes]

Originally Posted by khouri

Any and all complaints are 100% valid.

I am not saying otherwise, but slinging shit at staff of these forums is misplaced.

Complaints should be sent to this address...

If you experience any problem checking out please email support@digitalanimal.com.

[King of Snake]

I'm definitely questioning the competence of Digital Animal if they're responsible for this.
It seems that ALL that is needed is for them to change a preference setting regarding the accepted currency in their paypal account. A 2 minute job. I wonder how many days this is going to take to fix this time?

[Spooky Shoes]

Disabling the geo-location may also help.

[Spooky Shoes]

As there are 2 methods of payment available via the Paypal checkout (Credit/Debit card & Paypal transfer) it might be useful if those who are having problems indicate which method they are using. The reason I am mentioning this is because Credit/Debit card payments should not be tied to a currency or geographical location.

[TheBang]

Originally Posted by Spooky Shoes

As there are 2 methods of payment available via the Paypal checkout (Credit/Debit card & Paypal transfer) it might be useful if those who are having problems indicate which method they are using. The reason I am mentioning this is because Credit/Debit card payments should not be tied to a currency or geographical location.

Doesn't matter. The currency choice is being transmitted from the shop to the payment gateway. Funding method doesn't even come into it at that point yet.

[Spooky Shoes]

Originally Posted by TheBang

Doesn't matter. The currency choice is being transmitted from the shop to the payment gateway. Funding method doesn't even come into it at that point yet.

Shame, was just a thought as when I buy stuff internationally via cards currency is irrelevant even with a PP checkout. Unfortunately it's an issue that I can not easily replicate without using a proxy, using a proxy isn't an issue in itself but I am reluctant to transmit my CC details via such a mechanism.

[testudo]

Originally Posted by TheBang

I don't disagree with the rest of what you've said, but this is wrong. It's already been well established that Digital Animal is responsible for the new website. IMO, it has not been money well-spent so far.

UW, please fire Digital Animal... as well as any Analogue Animal who might be in charge of hiring Digital Animal.

[ThingInABook]

and why regular credit card transfer ins't working anymore?

not everybody has a paypal account. mine was opened 2 years ago, when i bought something of uwlive's shop. and that's when it got configured to british pounds (and has been like that ever since). also, when the scrbble downloads were avaliable, the old cart system charged me almost the same price of the track for the transfer, something paypal doesn't.

FIX IT!!

[lectoid]

It is definitely an IP issue. I got GBP prices on my ipad at home. I brought it to work and refreshed the page, getting USD prices. public facing IP at home 173.246.xxx.xxx, is IP at work is 70.155.xxx.xxx. I know that's not going to help anyone, just trying to get info out there.

[potatobroth]

I was able to purchase the album just now, from NJ, USA. I opted NOT to log into Paypal and just pay by credit card. Not sure if that mattered, or if the system had been fixed already but it went thru.

~$65 total with shipping to the states.